Ordering

When ordering our PCR diagnostic kits, please keep on mind, that we have a schedule of regular order deadlines. We work in 2 weeks cycles; it means we order the goods at manufacturer twice a month. We would like to kindly ask you to precisely keep the ordering deadlines.  

Concrete ordering deadlines are listed in a table below:

To these dates it is essential to place an order on our email address. Your order is confirmed by Order Acknowledgement, every time please check if it is correct. If you do not receive confirmation of your order, please contact us as by return. Once our order is processed and accepted by the production, it takes about 4-6 weeks to  ship ordered products out to you.
Remaining shelf life of the goods at the time of dispatching to the customer will not be less than 4 months.

Required Information
Following data are required by ordering
• Product name
• Catalog numbers
• Quantity
• Billing and shipping address
• VAT number (EU only)
• Contact person (name, phone number, email)

Customer Care
We are committed to provide supreme services for our customers. All inquiries are answered and to all technical questions is given high priority and our full attention.

Shipping
Shipping costs are calculated for each shipment separately, because every box has different dimensions and weight. We do our best to minimalize the shipping costs and because of that you pay for real shipping costs. This system is customer-friendly!

Terms of Payment
Ecoli s.r.o. accepts payments by wire transfer. For other payment methods please contact us. 

Be informed about deadlines!
Ask for regular sending of info about our orders deadlines. Sending of your order before deadline reduces delivery time to the minimum. If you send your order after deadline, it will be processed in the next ordering cycle.